Kansova AI

Request a refund

Tell us which payment this is about and why. A human reviews every request — nothing is approved or declined automatically, and submitting this form does not cancel your subscription.

Before you submit

  • ·Full refunds apply to first-time subscribers on paid plans (Basic, Pro, Studio).
  • ·You must be within 14 days of your initial purchase.
  • ·You must have consumed fewer than 50 credits in that period.

We check these two conditions against our own payment records as soon as you submit, so a request that clearly falls outside the window will be declined on the spot rather than left waiting. The full policy is on the refund policy page.

You can find this in the receipt email from our payment provider, Creem.

Use the email on the account that made the purchase, so we can match it faster.

By submitting you confirm the details above are accurate. Requests are reviewed by a human, not automatically. Submitting this form does not cancel your subscription — if you want to stop future charges, cancel from your account page as well.

Prefer email? Write to support@kansova.com with the same three details (order ID, reason, and the email on your account).